Key Takeaways:
- Compassionate care means treating each patient as a whole person, respecting their values, and providing emotional support.
- PACT prioritizes active listening, patient advocacy, and seamless care coordination across specialties.
- All patients are welcomed and treated with fairness, regardless of background, identity, or circumstances.
- PACT offers telehealth appointments and multiple convenient locations across southern Connecticut.
- Patient testimonials highlight the empathy, attentiveness, and personalized approach of PACT’s providers.
Compassionate care is an approach to healthcare that centers on the needs of individual patients. It means recognizing and understanding a patient’s concerns, distress, or pain, and having a strong desire to help them feel better. It acknowledges that when you visit a doctor — whether that’s for a routine checkup or a more serious concern — you expect to feel seen, heard, and cared for.
At Physicians Alliance of Connecticut (PACT), we are committed to delivering compassionate care in Connecticut. Our goal is to ensure every patient feels valued and supported throughout their experiences at PACT.
What Sets PACT Apart in Connecticut
PACT is a multi-specialty group of private practices that stands apart for its focus on patients and commitment to compassionate, high-quality healthcare.
Caring for the Whole Person
At PACT, our goal is to see and treat patients as a whole person, rather than just a diagnosis. That means respecting your values and preferences for your care, and providing the emotional support you need. We also work to accommodate your chosen support people whenever possible, because the presence of friends and family can play an essential role in your comfort and healing.
Understanding and Advocating for Patients
Compassion is the foundation of our culture at PACT. We carefully select team members who share this vision. Our empathetic providers and staff will focus on understanding your individual needs and helping you navigate your care. When you visit PACT, you can expect a supportive environment where your concerns are heard and your health is a priority.
Welcoming Every Background and Identity
Southern Connecticut is home to some of the most diverse cities in the nation. At PACT, we are committed to fairness and non-discrimination. We welcome patients regardless of their race, income, gender, religion, sexual orientation, or other characteristics. Some of our providers speak languages other than English to ensure every patient feels truly understood.
Coordinating Care Seamlessly
As a multi-specialty medical practice, PACT brings physicians from multiple specialties together into the same network. If you see a PACT provider and are referred to other PACT providers, all members of your care team will have access to the same health records system. That means your medical history, diagnoses, and test results will follow you throughout PACT, allowing for better communication.
Respecting Your Time With Prompt, Attentive Care
At PACT, we prioritize timeliness because we know your time is valuable. Long waits can be especially difficult when you’re not feeling well and need a diagnosis or treatment. As part of our commitment to compassionate care in Connecticut, we strive to operate our offices with the highest efficiency.
Real Ways We Prioritize Compassion in Our Care
Every day at PACT, our providers prioritize compassionate, patient-centered care in concrete ways, from listening carefully to providing accessible care.
Listening Carefully to Understand Your Concerns
Active listening means giving someone your full attention, hearing everything they have to say, and asking for clarification when necessary to make sure you understand. At PACT, active listening is a key way we prioritize compassion. It helps our providers create care plans that truly reflect each person’s needs and preferences.
Supporting Caregivers and Families
Caregivers and family members are essential members of the care team. They may help you prepare for appointments, communicate with your doctors, and provide emotional support during treatment. As part of our commitment to patient-centeredness, we strive to accommodate friends and family when it does not interfere with care.
Connecting Patients With the Right Specialists and Services
PACT is home to a growing suite of specialties and services. When your provider refers you to another PACT division, we coordinate the referral directly to make your transition as smooth as possible. Your provider may also refer you to a trusted specialist or service outside of PACT, if that’s what best suits your individual needs.
Providing Care Where You Can Access It
Many people in Connecticut face barriers to care, such as difficulty taking time off work or a lack of reliable, accessible transportation. That’s why some PACT divisions, including PACT Primary Care, offer telehealth appointments as a compassionate and convenient option.
Locations Across Connecticut for Your Convenience
PACT has more than 20 office locations throughout the New Haven area of Connecticut. Whether you live in New Haven, West Haven, Hamden, Orange, Fairfield, Guilford, Cheshire, or another community in southern Connecticut, there’s a PACT location in your neighborhood.
Our PACT locations encompass multiple specialties, including primary care, dermatology, gastroenterology, rheumatology, and surgery. That allows for seamless transitions to specialist care, if you need it.
Testimonials from Connecticut Patients
At PACT, our patients are at the heart of everything we do. Many patients have taken the time to publicly share how our compassionate, patient-focused care made a difference in their lives and health.
Jackie, a patient at PACT Primary Care in Madison, CT., had this to say about her care: “After so many years of being pushed aside and feeling ignored, I am so thankful I took a chance on setting up an appointment with Dr Ede. She listens and takes the time to understand what the patient needs truly. Everyone in the office is so caring and understanding, also. It’s just a great feeling to know I finally found such a compassionate doctor.”
Another patient, Emi, said after a visit to PACT Gastroenterology in Hamden, CT.: “Katie is one-of-a-kind! I was extremely nervous about my first G.I. appointment, but she made the entire visit incredibly comfortable. She’s informative, kind, and listens to all of my concerns. I never felt rushed, and I left feeling like I had the answers I needed, plus a treatment plan. Thank you so much!!”
Experience the Difference at PACT
PACT is dedicated to improving the health of people throughout Connecticut, one patient at a time. Our compassionate approach focuses on each person’s individual needs and preferences for a truly patient-centered experience. It’s time to see how compassionate healthcare can be. Find a PACT provider or location near you.
FAQ: Compassionate Care of Connecticut
Q: What is compassionate care in healthcare?
A: Compassionate care is an approach that focuses on understanding a patient’s needs, values, and concerns, and providing emotional support along with medical treatment. It means patients feel heard, respected, and cared for throughout their healthcare journey.
Q: How does PACT provide compassionate care in Connecticut?
A: PACT delivers compassionate care by listening carefully, advocating for patients, coordinating across specialties, welcoming all backgrounds, and offering convenient access to services, including telehealth.
Q: What specialties offer compassionate care at PACT?
A: PACT provides compassionate care across multiple specialties, including primary care, dermatology, gastroenterology, rheumatology, and surgery.
Q: Where can I find PACT locations in Connecticut?
A: PACT has over 20 office locations in southern Connecticut, including New Haven, West Haven, Hamden, Orange, Fairfield, Guilford, and Cheshire.
Q: Does PACT offer telehealth for compassionate care?
A: Yes. Several PACT divisions, including primary care, offer telehealth appointments to make care more accessible and convenient for patients.
