About Us
Physicians Alliance of Connecticut (PACT) is a multi-specialty medical group that is led and operated by over 30 physician partners and more than 100 healthcare providers in southern Connecticut.
About PACT
What is PACT?
Not very long ago, healthcare was all about taking care of people. Private practices were the usual setting for seeing a doctor. And generally speaking, those doctors emphasized quality of care and putting their patients’ needs first. Things have changed. In many cases, “health centers” have turned into “profit centers.” Rising costs of doing business have made private practices much less common. What used to be a very personal, honest and lasting connection between physicians and their patients has too often become standardized, distant and “corporate.”
PACT is a multi-specialty group of private practices that have banded together to maintain a private-practice style of healthcare services in the greater New Haven area. By becoming divisions of PACT, these practices retain and protect their individual cultures and community connections while using shared resources to handle non-medical issues such as billing and technology support.
About Pact
What does PACT mean to patients?
New Patients
For new patients, this means that when you choose to see a PACT provider, you’re getting the experienced quality care and service of an independent practitioner group, supported by the resources of a much larger organization. And if your provider chooses to refer you to another PACT practitioner, they will both be using the same health records system, helping to ensure seamless quality of care. In an industry where regulations and technology are constantly changing, we believe it’s the best of both worlds.
Existing Patients
For existing patients whose providers have joined PACT, nothing significant will change except non-medical efficiency improvement, a higher level of connection with other carefully chosen practices, and your billing contact. Other than the PACT name on the paperwork and an eventual change to the practice name, you may not even notice a change. Everything that you’ve become used to — your provider’s location, policies, staff, care levels — will stay the same. And with fewer back-office issues to manage, your PACT provider will be able to focus on your medical care rather than on the distractions that come with running a small business.
Our Story
As PACT, PACT-Hartford HealthCare went live in 2013, after five physician groups came together in search of a common goal: to preserve and protect private medical practice in southern Connecticut. In 2020, PACT partnered with Hartford HealthCare and became PACT-Hartford HealthCare, an independent medical practice operating under the Hartford HealthCare umbrella.
A Different Kind of Medical Practice Management
Back then, we saw that as rising costs and complexity drove more and more physicians away from independent private practices and into employer-physician relationships with large medical systems, something was being lost. Autonomy—and frequently, job satisfaction—were being replaced by bureaucracy and a corporate mindset. We set out to create a third option—one that provides centralized administrative services to allow medical groups to retain independent control of their businesses in a physician-owned and physician-managed multi-specialty group. PACT-Hartford HealthCare takes care of business operations so physicians and their offices can focus on providing quality medical care.
PACT Leadership
About Pact
Our Commitment to Quality
Before PACT-Hartford HealthCare accepts new members, private practices go through a rigorous evaluation to make sure they meet our standards for quality of care and professionalism. Our more than 50 Connecticut physician members are committed to private practice environments that emphasize patients’ needs. We are committed to excellence, innovation, safety, and quality for our patients.
By adhering to these characteristics of care and continuously seeking to improve quality, PACT is able to provide a high level of patient satisfaction. And by following these guidelines, PACT helps to strengthen patient-physician relationships that are based on faith, trust and confidence. We appreciate patient feedback, which is why we have partnered with Press Ganey to complete our Patient Surveys.
Safety
Patient safety is fundamental to quality healthcare. This means that care is taken to “do no harm” and to minimize the chance of an error that can harm patients. This extends to communication between providers and paying attention to patient records and symptoms.
Effectiveness and Reliability
This means that patients only receive care and advice that can be reasonably expected to help them, and that the benefits of care outweigh the risks.
Patient-Centeredness
Being patient-centered means focusing on the patient’s experience of healthcare and illness. This includes showing respect for the patient’s values and preferences, providing accurate information in a way that patients can understand, and providing emotional support, relief from unnecessary discomfort, and accommodating family and friends without interfering with patient care.
Timeliness
High-quality healthcare practices run smoothly, minimizing the long waits that can delay diagnosis or treatment and cause frustration, distress and healthcare complications.
Efficiency
An efficient healthcare system provides patients with the best value for the money spent. An efficient healthcare practice maintains and utilizes accurate and accessible records, avoids duplication of tests and procedures, maintains and upgrades systems and equipment, and matches patient needs with available resources.
Fairness
All patients should be treated fairly and receive the same standard of care, regardless of personal characteristics such as age, race, income, gender, education, disability or sexual orientation.
Non-Discrimination
Physicians Alliance of Connecticut, (PACT) LLC remains committed to encouraging diversity and inclusiveness for all of our employees and patients; no matter their race, ethnicity, creed, gender, sexual orientation or religious beliefs. We will absolutely not tolerate discrimination in any form at PACT, LLC or PACT MSO, LLC.
Our Practices & Services
A Growing Suite of Patient Services
PACT includes divisions covering multiple specialties, with a core focus on primary care providers. Our specialties are internal medicine, general and colorectal surgery, dermatology, pulmonology, endocrinology (hormone and gland treatment) rheumatology (musculoskeletal and autoimmune disease treatment), nephrology (kidney care and treatment), and gastroenterology (care and treatment of the stomach, intestines and liver).
By having these groups under the same organizational umbrella as our five specialty medical divisions, our patients benefit from better communication and coordination of care — hopefully resulting in better care and lower out-of-pocket costs.
Internal Medicine
PACT is skilled in diagnosing, treating, and preventing diseases in adults, with particular expertise in managing multiple chronic conditions.
General Surgery
PACT offers specialized treatment services and procedures in the realm of general surgery.
Dermatology
PACT helps treat medical and cosmetic dermatologic needs such as skin, hair, and nail disorders.
Rheumatology
PACT helps treat medical and cosmetic dermatologic needs such as skin, hair, and nail disorders.
Nephrology
PACT helps treat medical and cosmetic dermatologic needs such as skin, hair, and nail disorders.
Gastroenterology
PACT helps treat medical and cosmetic dermatologic needs such as skin, hair, and nail disorders.
Testimonials
What our patients are saying
I went for my routine physical 5 years ago with Dr. Christa Wittmann. She did not like my GI discomfort and immediately sent me for imaging. She found stage one ovarian cancer (very rare to catch it this early) I went onto successfully fighting this most aggressive form of cancer (serious) She took that time to listen to me and how I felt – I did not suspect anything – she did!
—HealthGrades
Dr. Trainor is an excellent practitioner. She is highly skilled and compassionate professional who consistently goes above and beyond. Her deep expertise, combined with her warm and approachable demeanor, makes her a standout in her field. Thank you!!
HealthGrades
For the first time in 30+ years I feel like I have found a doctor who actually listened to my concerns. She went line by line through my medical history and my family history. Dr Eris is kind and straight forward. She was very thorough in every aspect of my exam and ran lots of bloodwork to cover all concerns I had. Her team is just as wonderful as she is. From scheduling to follow up and referrals; Dr Eris’ team made the whole process very smooth.
—HealthGrades
I have been a patient of Dr. Lazarides for 10 years. He is professional, knowledgeable, caring and has a good sense of humor. Dr. Lazarides takes the time to listen to any of my complaints and works with me for the best solution for me, for my budget, and for my health. The staff at the office are fantastic and friendly. I would not hesitate to recommend Dr Lazarides.
—HealthGrades
Dr. Lena Wu Rivas is by far the best Medical provider I have seen in my 61 years. She is always friendly, thoughtful, and puts our concerns first. I can not speak more highly of her. The staff is always helpful and my experience with other medical professionals in this office has always been above my level of standards.
—HealthGrades
As a physician myself, choosing the best physician is critical. It is without reservation that I would recommend Dr. Hass to friends or family. His intellect, patient care and compassion are extraordinary. Highly recommend.—Dr. Mark Taylor, MD
—HealthGrades
