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Patient Portal Questions

What is The PACT patient portal?
Who can use the PACT patient portal?
Is the PACT patient portal secure?
Is there a fee to use the PACT patient portal?
Can I view my children’s records via the PACT patient portal?
Can my PACT patient portal account be deactivated?
How do I enroll in the PACT patient portal?
How do I get customer support?
What if I have a question about the health information in the PACT patient portal?
Where do I direct questions related to billing, insurance and appointment scheduling?
What do I do if I’ve received a phone call or email asking for my PACT patient portal username and password?
Does the PACT patient portal have all of my health information?
How soon are medical records available in the PACT patient portal?

What is The PACT patient portal?

The PACT patient portal is a website that PACT patients can use to securely view their healthcare information. You can view your lab results, medical history, medications, immunizations, information about your nurses, doctors and healthcare providers, and educational information about your medical conditions. The portal is available 24 hours a day, seven days a week, and can be accessed from any computer or mobile device with an Internet connection.

Who can use the PACT patient portal?

Any PACT patient who is 18 years of age or older is eligible to enroll in and use the patient portal.

Is the PACT patient portal secure?

The PACT patient portal has numerous security checkpoints in place to prevent unauthorized access to your health information. Each user is required to set up a username and password along with personalized security questions and answers before he or she can log in. In addition, all health information is encrypted, which means that it has been encoded in such a way that only authorized system users can read it. Finally, the PACT patient portal does not cache web pages, which means that no health information is saved onto your computer or mobile device.

Is there a fee to use the PACT patient portal?

The PACT patient portal is complimentary to PACT patients age 18 and above.

Can I view my children’s records via the PACT patient portal?

Due to state legal restrictions, health information for individuals under the age of 18 is not available in the portal.

Can my PACT patient portal account be deactivated?

Yes, account deactivation is possible. Instructions can be found in the patient portal.

How do I enroll in the PACT patient portal?

In order to enroll in the PACT patient portal, PACT has to verify your identity and have your email address on record. Shortly after your PACT provider visit, you should receive an email with information on how to enroll in the portal.

How do I get customer support?

Instructions for common customer support issues such as choosing a password and resetting a forgotten password can be found in the portal. Additional customer support can be obtained by calling 203-488-7228 option 2.

What if I have a question about the health information in the PACT patient portal?

If you have a question about your health information in the portal, please contact your primary care provider. If an update to your personal information needs to be made, contact your primary care provider.

Where do I direct questions related to billing, insurance and appointment scheduling?

For questions related to billing or insurance, please contact PACT at 203-488-7228 option 1. For scheduling, please call your PACT provider directly.

What do I do if I’ve received a phone call or email asking for my PACT patient portal username and password?

Our team will never contact you for your username and password. If you received a phone call or email from anyone asking for your PACT patient portal username or password, please contact your primary care provider.

Does the PACT patient portal have all of my health information?

At this point in time, you can only view health information that has been entered by PACT providers and staff. In addition, test results related to sexually transmitted diseases and behavioral health are not available in the PACT patient portal. Please contact your PACT provider for these records.

How soon are medical records available in the PACT patient portal?

Lab records and other healthcare information are usually available in the portal after 96 hours.